𝑽𝑬𝑳𝑶𝑹𝑰𝑸𝑬™ SHOPPING AGREEMENT

📜 Purchase Guidelines · Website Rules · Customer Responsibilities

Welcome to 𝑽𝑬𝑳𝑶𝑹𝑰𝑸𝑬™! These Shopping Terms explain how product information, orders, payments, promotions, fulfillment, returns, refunds, and responsible website use are handled.

Please read them before completing a purchase. By placing an order through our online store, you acknowledge and accept these terms together with the other policies published on the website.

Effective date: September 23, 2026

01 · Scope of This Agreement 🛍️

𝑽𝑬𝑳𝑶𝑹𝑰𝑸𝑬™ is operated by Golden Link Trading.

These terms apply when you browse our store, submit an order, purchase merchandise, use a promotion, or contact us about a transaction.

Your purchase may also be governed by the following store policies where applicable:

• Shipping Policy
• Return and Refund Policy
• Privacy Policy
• Payment Policy
• Cancellation Policy
• Frequently Asked Questions

If separate product-specific conditions are displayed before checkout, those conditions also form part of the purchase agreement.

02 · Product Details & Visual Presentation 🏺

We take reasonable care when presenting product:

• Descriptions
• Images and videos
• Dimensions and weights
• Materials and finishes
• Included parts or accessories
• Available options
• Prices
• Inventory status

However, minor differences may occur because of screen settings, photography lighting, viewing conditions, material texture, or ordinary manufacturing variation.

For decorative and handcrafted-style products, slight differences in tone, surface pattern, grain, texture, or finish may be part of the item’s visual character and will not necessarily indicate a defect.

Measurements may be rounded, and small tolerances may occur. Customers should review the listed dimensions before ordering—especially when purchasing an item for a particular shelf, drawer, vanity, countertop, or display space.

If we identify a genuine description, pricing, specification, or availability error, we may correct the information and contact affected customers where appropriate.

03 · Placing an Order ✨

Adding a product to your cart does not reserve it. An order is submitted only after the checkout process has been completed.

After submission, you should normally receive an order-confirmation email. This confirmation acknowledges that we have received your request; it does not prevent reasonable review of:

• Payment authorization
• Inventory availability
• Shipping information
• Order quantity
• Fraud or security concerns
• Delivery restrictions
• Pricing or listing errors
• Applicable legal requirements

Please review all details carefully before submitting your order. You are responsible for providing accurate contact, payment, and delivery information.

04 · Order Review, Refusal or Cancellation 🔎

We may reasonably decline, limit, hold, or cancel an order where necessary, including when:

• Payment cannot be authorized
• Billing or shipping details cannot be verified
• Inventory is unavailable
• A material pricing or product-information error has occurred
• The transaction appears fraudulent or unauthorized
• Promotional terms have been misused
• The quantity suggests unauthorized commercial resale
• Delivery is not available to the supplied destination
• Processing the transaction may violate applicable law

If we cancel an order after successfully collecting payment, an appropriate refund will be submitted to the original payment method.

We may contact you by email if additional order verification is reasonably required.

05 · Prices, Currency & Taxes 💳

Unless checkout clearly states otherwise, transactions are processed in United States Dollars (USD).

Before payment is submitted, checkout will display the applicable:

• Product price
• Shipping charge
• Discount
• Tax
• Final order total

Prices and offers may change without prior notice, but changes will not normally affect an order already accepted, except where a clear and material error has occurred.

By submitting payment information, you confirm that:

1. You are authorized to use the selected payment method.
2. The information provided is complete and accurate.
3. The payment method has sufficient funds or available credit.
4. You authorize the applicable order total to be charged.

Never send complete credit-card information by email. 🔐

06 · Payment Authorization

Available payment methods are displayed during checkout and may include major credit cards, debit cards, PayPal, or other supported payment services.

Payment may be subject to authorization, verification, security screening, and the payment provider’s own terms.

A payment failure or pending authorization may delay order processing. We are not responsible for additional charges imposed independently by your bank or payment provider, such as foreign transaction or currency-conversion fees.

07 · Preparation & Fulfillment 📦

Most available products are prepared within approximately 1–3 business days after successful payment authorization.

Additional preparation time may occasionally be required because of:

• Payment review
• Address verification
• Public holidays
• High order volume
• Preorder status
• Inventory movement
• Large or multi-item purchases
• Circumstances outside our reasonable control

Orders may be handled through our own operations or appropriate fulfillment partners, depending on inventory location, product availability, and destination.

We do not represent that every order is dispatched from one particular local warehouse.

08 · Shipping & Estimated Arrival 🚚

For standard delivery within the United States, carrier transit is generally estimated at 5–12 business days after dispatch.

The estimated transit period is separate from the usual 1–3-business-day processing period.

Shipping options, applicable charges, and available promotions are displayed during checkout before payment is completed.

Delivery estimates are not guaranteed arrival dates. Delays may occur because of:

• Carrier congestion
• Severe weather
• Remote delivery locations
• Customs or border processing
• Incorrect or incomplete addresses
• Public holidays
• Transportation disruptions
• Other circumstances outside reasonable control

When tracking is available, shipment information will normally be sent after dispatch. Carrier activity may take approximately 48 hours to appear after label creation.

Further details are provided in our Shipping Policy. 🌿

09 · Customer Delivery Responsibilities 🏠

Customers are responsible for supplying a complete and accurate delivery address.

Please confirm the following before submitting an order:

• Recipient’s full name
• Street and building information
• Apartment, suite, or unit number
• City, state, and ZIP or postal code
• Contact email
• Contact telephone number where requested

If an address correction is needed, contact service@koramiz.com as quickly as possible.

Address changes cannot be guaranteed after fulfillment or shipment preparation begins. Additional delivery costs resulting from inaccurate, incomplete, refused, or undeliverable address information may be the customer’s responsibility where permitted by law.

10 · Changes & Cancellations ⏱️

Please submit an order-change or cancellation request within 12 hours after purchase by emailing service@koramiz.com.

Include your order number and clearly describe the requested change.

We’ll certainly try to help; however, approval cannot be guaranteed after:

• Processing has started
• Products have been allocated
• Packing has begun
• A shipping label has been created
• The package has entered fulfillment
• Dispatch has occurred

Submitting an eligible request does not incur a separate cancellation fee.

11 · Returns & Eligibility ↩️

Eligible merchandise may be submitted for return within 30 calendar days following confirmed delivery.

Before sending any item, you must contact Customer Care to request authorization and receive the correct return instructions and designated return-facility address.

Unless the item arrived damaged or defective, eligible merchandise should generally be:

• Unused
• Complete
• In resalable condition
• Returned with included accessories
• Accompanied by original packaging where reasonably possible
• Free from customer-caused damage

Please do not send merchandise to the business registration address unless Customer Care has expressly authorized that destination in writing.

Unauthorized parcels or products mailed to an incorrect address may be refused or may not be identifiable.

12 · Return Shipping Costs 📮

For preference-based returns—including a change of mind, an unwanted item, or an incorrectly selected option—the customer is generally responsible for return shipping.

If we confirm that a product arrived damaged, defective, incorrect, incomplete, or materially inconsistent with its description, we will offer an appropriate solution.

Depending on the circumstances, this may include:

• Replacement
• Missing component
• Refund
• Authorized return arrangement
• Another reasonable resolution

Customers will not be required to bear reasonable return expenses caused by a confirmed product or fulfillment issue.

Approved eligible returns do not carry a separate restocking fee.

13 · Inspection & Refunds 💰

When an approved return reaches the designated facility, inspection is normally completed within 5 business days.

If the merchandise is accepted after inspection, the refund will normally be submitted to the original payment method within 1–3 business days after approval.

Please remember:

• Banks and payment providers may require additional posting time.
• Refunds are normally returned only to the original payment method.
• Original shipping costs may be non-refundable for preference-based returns, except where required by law or stated otherwise.
• Unapproved, incomplete, used, or customer-damaged returns may not qualify for a full refund.

Further information can be found in our Return and Refund Policy.

14 · Damaged, Defective or Incorrect Merchandise 🧩

If your order arrives damaged, defective, incomplete, or incorrect, please email service@koramiz.com as soon as reasonably possible.

Where practical, we recommend contacting us within 7 days after delivery and providing:

• Your order number
• A description of the issue
• Clear product photographs
• Photos of the packaging
• A photo of the shipping label
• A short video where useful

Please retain the affected product and its packaging while the case is under review.

15 · Promotions, Discounts & Special Offers 🎁

Promotions may be subject to specific conditions, including:

• Start and expiration dates
• Minimum spending requirements
• Product or collection exclusions
• Customer or region restrictions
• Single-use limitations
• Quantity limits
• Separate promotional codes

Unless an offer clearly states otherwise:

• Promotions cannot be exchanged for cash.
• Discounts cannot be applied retroactively.
• Only one promotional code may be accepted per order.
• Promotional value cannot exceed the eligible purchase amount.
• Offers may not be combined.
• Discounted items remain subject to stated return conditions.

We may refuse or withdraw promotional benefits where abuse, manipulation, duplicate use, or other noncompliant activity is reasonably identified.

16 · Responsible Store Use 🌐

You may use the website only for lawful shopping and information purposes.

The following conduct is prohibited:

• Fraudulent purchases
• Unauthorized payment use
• Deliberate chargeback abuse
• Automated purchasing activity
• Unauthorized commercial resale schemes
• Promotion or discount manipulation
• Introducing malware or harmful code
• Attempting to access restricted systems
• Interfering with checkout or website operation
• Collecting store or customer data without authorization
• Using the website in violation of applicable law

We may restrict access, cancel transactions, or take other reasonable protective action when misuse is detected.

17 · Third-Party Services

Our store may rely on third-party service providers for payment processing, fulfillment, shipping, fraud prevention, analytics, or other operational functions.

Those providers may apply their own terms and privacy practices. We are not responsible for independent third-party platforms or services outside our reasonable control.

Links to external websites are provided for convenience and do not necessarily represent an endorsement.

18 · Intellectual Property 🎨

The website’s branding, written content, graphics, product presentation, photography, design elements, and other original materials are owned by or licensed to 𝑽𝑬𝑳𝑶𝑹𝑰𝑸𝑬™ and Golden Link Trading, except where otherwise stated.

They may not be copied, republished, distributed, modified, commercially exploited, or used to misrepresent an association with our business without appropriate permission.

Permitted personal use does not transfer ownership or intellectual-property rights.

19 · Availability & Website Accuracy

We do not guarantee that the website will always operate without interruption or that every product will remain continuously available.

We may reasonably:

• Update product information
• Correct genuine errors
• Change available inventory
• Modify website features
• Temporarily suspend parts of the website
• Discontinue products or services

We will use reasonable efforts to avoid unnecessary disruption and to address material order-related errors fairly.

20 · Liability & Mandatory Consumer Protections ⚖️

To the fullest extent permitted by applicable law, 𝑽𝑬𝑳𝑶𝑹𝑰𝑸𝑬™ and Golden Link Trading will not be responsible for indirect, incidental, special, exemplary, punitive, or consequential losses arising from use of the website, an order, or a product where such liability may legally be excluded or limited.

Nothing in these terms excludes, restricts, or overrides:

• Mandatory statutory consumer rights
• Non-excludable legal warranties
• Remedies that cannot lawfully be limited
• Liability that applicable law does not permit us to exclude

Where liability may lawfully be limited, any limitation will apply only to the extent allowed by the relevant law.

21 · Events Outside Reasonable Control

We will not be responsible for a delay or failure caused by circumstances outside reasonable control, including severe weather, natural disasters, transportation interruption, labor disputes, carrier disruption, government action, customs delays, public-health emergencies, telecommunications failure, or major supply-chain interruption.

If such an event materially affects an order, we may contact the customer with available information or a reasonable proposed solution.

22 · Changes to These Shopping Terms 📝

We may revise these terms to reflect operational, legal, security, or service changes.

The updated version will be published on this page with a revised effective date. Unless applicable law requires otherwise, the version available when an order is placed will generally govern that transaction.

Continuing to browse the website after an update does not retroactively alter the terms governing an already completed order.

Company & Contract Details

Brand

𝑽𝑬𝑳𝑶𝑹𝑰𝑸𝑬™

Operating Company

Golden Link Trading

Legal Representative

Liu Junhua

Business Registration Address

475 Ao Bei Wan Street, Sha Tin District, Hong Kong

📌 This is the company’s registered business address and is not automatically an authorized merchandise-return location.

Customer Support

service@koramiz.com

Customer Care Availability

Monday–Friday · 9:00 AM–6:00 PM

Messages received outside customer-service hours, during public holidays, or during high-demand periods may be answered on the following business day.

Agreement Acknowledgment 🤝

By submitting an order, you confirm that you have reviewed the product information, provided accurate checkout details, and agree to these Shopping Terms together with the other applicable store policies.

If anything feels unclear before purchasing, please contact service@koramiz.com. We’ll be happy to help!