Shipping Policy

𝑽𝑬𝑳𝑶𝑹𝑰𝑸𝑬™ SHIPPING & DELIVERY GUIDE

📦 Order Preparation · Tracking · Delivery Assistance

We know waiting for a new piece for your home can feel like part of the excitement! This guide explains how orders are prepared, where they may ship from, how delivery estimates work, and what to do if a parcel is delayed or cannot be located.

Policy updated: September 23, 2026

🕊️ Order Preparation	🚚 Estimated U.S. Transit	📍 Tracking Updates
Usually 1–3 business days	Usually 5–12 business days after dispatch	Sent to the checkout email when available

Processing time and carrier transit time are calculated separately.

Your Order’s Journey

01 · Order Confirmation 💌

After checkout is completed, an order confirmation is normally sent to the email address you provided.

02 · Preparation & Packing 📦

Available products are usually prepared within 1–3 business days following successful payment authorization.

03 · Dispatch 🚚

Once the order leaves the applicable fulfillment facility, tracking information will be sent when available.

04 · Delivery at Your Door 🏠

For U.S. orders, standard carrier transit is generally estimated at 5–12 business days after dispatch.

1. Order Preparation Time

Most in-stock orders are prepared within 1–3 business days after payment has been successfully authorized.

Preparation may include:

Payment verification
Address review
Inventory allocation
Product checks
Protective packaging
Shipping-label creation
Carrier handoff

A little extra time may occasionally be needed because of:

High seasonal demand
Public holidays
Payment or security review
Incomplete delivery details
Inventory movement
Preorder products
Large or multi-item purchases
Circumstances outside reasonable control

Business days generally exclude weekends and public holidays.

2. Processing and Delivery Are Separate ⏳

The usual 1–3-business-day preparation period occurs before carrier transit begins.

For example, an order that requires two business days to prepare and seven business days in carrier transit may arrive approximately nine business days after payment authorization.

This example is for explanation only and is not a guaranteed delivery date.

3. Available Shipping Methods

The delivery options available for your order will be displayed during checkout.

Availability may depend on:

Delivery destination
Product dimensions
Package weight
Inventory location
Order value
Carrier availability
Currently active shipping promotions

Only the methods shown during checkout are available for that particular order.

4. Shipping Charges 💳

Applicable delivery charges are shown before payment is submitted.

Shipping costs may be calculated using:

Destination
Selected delivery method
Package size or weight
Order contents
Product configuration
Promotional eligibility

If your order qualifies for complimentary shipping or another delivery promotion, the available benefit should appear in the checkout summary.

Please confirm that any expected promotion has been applied before completing payment.

5. Estimated U.S. Delivery 🚚

For orders delivered within the United States, standard carrier transit is generally estimated at 5–12 business days after dispatch.

This estimate does not include the separate order-preparation period.

Delivery may take longer because of:

Carrier congestion
Severe weather
Public holidays
Transportation interruptions
Remote destinations
Address problems
Building-access restrictions
Other circumstances outside reasonable operational control

Delivery estimates are provided for guidance and are not guaranteed arrival dates.

6. Fulfillment Locations 🌐

Orders may be handled through our own operations or suitable fulfillment partners depending on:

Product availability
Inventory location
Delivery destination
Package requirements
Operational capacity

We do not represent that every order will be dispatched from one particular local warehouse.

Products from the same order may occasionally be prepared at different facilities.

Important Address Notice

The company’s business registration address is provided for identification and correspondence.

It should not automatically be treated as:

The dispatch warehouse
The fulfillment center
The parcel collection location
The authorized returns facility

Please contact Customer Care before mailing merchandise to any address.

7. Split Deliveries 🧩

An order containing multiple products may occasionally be divided into separate shipments.

If this happens:

Products may arrive on different days.
Each package may have its own tracking number.
One package may arrive before the others.
Shipping-confirmation emails may be sent separately.

A partial delivery does not necessarily mean the remaining items are missing.

Please review all tracking emails before contacting Customer Care.

8. Tracking Your Order 📍

When tracking is available, shipment information will normally be sent to the email address used during checkout.

Tracking may include:

Carrier name
Tracking number
Dispatch date
Current shipping status
Estimated delivery information, where supplied by the carrier

Please allow approximately 48 hours after label creation for the first carrier activity to appear.

A label may be created before the carrier performs its initial physical scan—so no worries if tracking does not update immediately!

9. Limited Tracking Updates

Some carriers provide frequent scans, while others update only at major transportation points.

Tracking may temporarily remain unchanged while a package is:

Moving between sorting facilities
Waiting for the next scheduled scan
In customs review
Transferred to a local delivery partner
Traveling through a remote region
Experiencing carrier congestion

A lack of recent scans does not always mean that the parcel has stopped moving.

10. Address Accuracy ✏️

Customers are responsible for supplying a complete and accurate delivery address during checkout.

Please review:

Recipient’s full name
Street and building number
Apartment, suite, or unit
City
State or province
ZIP or postal code
Country
Contact telephone number where requested
Contact email

An incomplete or incorrect address may cause delays, misdelivery, return to sender, or additional carrier costs.

11. Correcting an Address

If you notice an address error, email service@koramiz.com as soon as possible.

Include:

Your order number
The incorrect address
The complete corrected address
The recipient’s name
Any missing apartment or unit information

We’ll certainly try to help; however, address changes cannot be guaranteed after processing, packing, fulfillment, or shipping preparation has begun.

12. Returned-to-Sender Parcels 📮

A package may be returned to the sender because of:

An incomplete address
An incorrect address
Repeated unsuccessful delivery attempts
Refusal at delivery
Failure to collect the package
Building-access problems
Carrier restrictions

If tracking shows that your parcel is being returned, contact Customer Care.

Any available refund or reshipment will be assessed after the package reaches the relevant facility and its condition is reviewed.

Where legally permitted, additional delivery costs may apply when the return was caused by inaccurate customer-provided information or failure to collect the parcel.

13. Delayed Shipments 🌧️

Delivery estimates may be affected by events outside normal control, including:

Severe weather
Natural disasters
Transportation disruption
Carrier backlogs
Labor disruption
Customs inspection
Public holidays
Local emergencies
Remote-area service limitations
Government action

If a shipment is significantly outside its estimated delivery range, email service@koramiz.com with your order number.

14. Tracking Shows “Delivered”

If tracking displays Delivered but you cannot locate the package, please first check:

Front door, side door, porch, mailbox, or garage
Building reception or concierge
Parcel locker or mailroom
Household members
Nearby neighbors
Safe locations around the property
Carrier delivery notices
Your local carrier office

Carriers occasionally mark packages as delivered shortly before the final handoff, so allowing a short additional period may also help.

If the parcel remains missing, contact us. A delivered tracking status does not prevent you from requesting assistance. 🤍

15. Missing Packages

Email service@koramiz.com if:

Tracking has not updated for an extended period
The package is significantly delayed
The carrier reports a delivery exception
Tracking shows delivery but the parcel is missing
The shipment appears lost
The parcel is being returned unexpectedly

Please include:

Your order number
Tracking number
Delivery address
A brief description of the issue
Any information received from the carrier

Customer Care may ask you to contact the local carrier or confirm details required for an investigation.

16. Damaged Packages 🧩

If a parcel arrives visibly damaged:

Photograph the outer package before opening it.
Photograph the shipping label.
Photograph any internal damage.
Inspect the product carefully.
Keep all packaging materials.
Contact service@koramiz.com promptly.

Where practical, we recommend reporting product or shipping damage within 7 days after delivery.

Please do not discard the product or packaging until Customer Care completes the initial review.

International Deliveries

17. International Transit 🌍

Where international shipping is offered, delivery time varies according to:

Destination country
Carrier network
Customs processing
Local postal services
Remote-area delivery
Weather
Holidays
Import requirements

International estimates are not guaranteed, and customs clearance may extend the delivery period.

18. Duties, Taxes & Import Charges

International orders may be subject to:

Customs duties
Import taxes
Brokerage charges
Clearance fees
Local handling fees
Other destination-country charges

Unless checkout expressly states that these amounts have been collected, they are generally the recipient’s responsibility.

Such charges are imposed by local authorities, customs agencies, carriers, or other service providers—not by 𝑽𝑬𝑳𝑶𝑹𝑰𝑸𝑬™ or Golden Link Trading.

Please consult the relevant local authority for estimated import costs before ordering.

19. Customs Information

Customers are responsible for providing accurate information reasonably required for customs clearance.

Customs authorities may:

Inspect a package
Request additional information
Assess duties or taxes
Delay clearance
Hold a shipment
Return a package
Apply local import restrictions

𝑽𝑬𝑳𝑶𝑹𝑰𝑸𝑬™ cannot control customs decisions or processing time.

Refusing applicable import charges may result in the package being returned or disposed of according to local procedures. Any available refund will be assessed after considering the circumstances and applicable costs.

20. Delivery Restrictions

We may be unable to ship certain products or accept particular orders because of:

Carrier limitations
Product restrictions
Destination restrictions
Legal requirements
Package-size limits
Service availability
Security concerns

If an order cannot be fulfilled after payment has been successfully collected, an appropriate refund will be submitted to the original payment method.

Shipping Support

For tracking, delayed delivery, missing parcels, address concerns, or shipping damage, contact:

service@koramiz.com

Please include your order number and all relevant delivery details.

Customer Care Availability

Monday–Friday · 9:00 AM–6:00 PM

We generally aim to respond within 1–2 business days. Responses may take a little longer during holidays, major promotions, or unusually busy periods.

Shipping & Company Information

Brand

𝑽𝑬𝑳𝑶𝑹𝑰𝑸𝑬™

Operating Company

Golden Link Trading

Legal Representative

Liu Junhua

Business Registration Address

475 Ao Bei Wan Street, Sha Tin District, Hong Kong

📌 This is the registered business address and is not automatically the shipping origin or authorized returns facility.

Shipping Support Email