𝑽𝑬𝑳𝑶𝑹𝑰𝑸𝑬™ RETURNS & REFUNDS

↩️ After-Sales Care · Simple Steps · Clear Expectations

Changed your mind, received the wrong item, or noticed a product issue? No worries—this guide explains how to request a return, how items are reviewed, who covers return postage, and when an approved refund is issued.

Policy updated: September 23, 2026

Your Return Journey

01 · Tell Us What Happened 💌

Contact service@koramiz.com before mailing merchandise. Include your order number, the product involved, and the reason for your request.

02 · Receive Return Instructions 📦

If the request is eligible, Customer Care will provide the correct warehouse address and packing or shipping instructions.

03 · Send & Let Us Review 🔍

Once the return arrives at the designated facility, inspection is normally completed within 5 business days.

04 · Receive the Outcome 💰

If approved after inspection, the refund is normally submitted to the original payment method within 1–3 business days.

1. Return Request Period

Eligible merchandise may be submitted for return within 30 calendar days following confirmed delivery.

To begin, email service@koramiz.com before sending the product. Our Customer Care team will review the information, confirm whether the request qualifies, and explain the next steps.

Please note:

• A return request is not automatically approved merely because an email was submitted.
• Merchandise must not be mailed before instructions are provided.
• Unauthorized returns may be refused.
• Parcels sent to an unapproved or incorrect address may not be accepted or identifiable.

Please contact us first—it helps everything go much more smoothly! 🌿

2. Eligibility for Change-of-Mind Returns

For a preference-based return, merchandise should generally remain:

• Unused
• Unaltered
• Complete
• In its original condition
• Suitable for resale
• Free from stains, odors, scratches, breakage, or customer-caused damage

Where applicable, please include:

• The original product
• Original packaging
• Accessories
• Detachable parts
• Manuals or instruction cards
• Protective inserts
• Promotional items supplied with the order
• Your order number or other proof of purchase

Opening packaging only to reasonably inspect an item does not necessarily make it ineligible. However, excessive handling, use, assembly, alteration, or damage may affect return approval or refund value where permitted by law.

Different requirements apply when the merchandise arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its listing.

3. Starting a Return Request 📮

Send an email to service@koramiz.com containing:

1. Your order number
2. The product you wish to return
3. The reason for the request
4. The current condition of the item
5. Relevant photos or videos, where necessary
6. Whether the package has been opened or the item assembled
7. Any missing components or packaging

Customer Care may request additional information if it is reasonably needed to assess the request.

Important Return-Address Notice

⚠️ Do not automatically send merchandise to our company’s business registration address.

The registered address is displayed for corporate transparency and correspondence. It is not necessarily the warehouse authorized to receive returned merchandise.

Once a return has been approved, Customer Care will provide the appropriate return facility and instructions.

4. Products That May Be Excluded

Some merchandise may not qualify for a preference-based return because of customization, product integrity, health, hygiene, or safety considerations.

Where clearly disclosed before purchase, exclusions may include:

• Customized or personalized merchandise
• Made-to-order products
• Gift cards
• Items clearly marked “Final Sale”
• Products clearly marked “Non-Returnable”
• Opened hygiene-sensitive merchandise
• Products altered, damaged, or improperly handled after delivery
• Items missing essential parts or accessories

These exclusions do not remove statutory rights or remedies that applicable law does not allow us to restrict.

5. Damaged or Defective Products 🧩

Please inspect your order shortly after it arrives.

Contact service@koramiz.com as soon as reasonably possible if the product is:

• Damaged
• Defective
• Incorrect
• Incomplete
• Materially different from its description

Where practical, we recommend notifying us within 7 days after delivery.

Please provide:

• Your order number
• A clear explanation of the problem
• Photos of the entire product
• Close-up photos showing the issue
• Photos of the inner and outer packaging
• A photo of the shipping label
• A short video if it helps demonstrate the defect

Please keep the product, packaging, accessories, and shipping materials while the case is being reviewed.

If the issue is confirmed, we will offer an appropriate resolution without requiring you to bear reasonable return costs caused by that confirmed issue.

6. Incorrect or Incomplete Deliveries

Oh no—received the wrong product or noticed that a component is missing? Please contact us before using, assembling, or returning the merchandise.

Depending on the circumstances and available inventory, we may offer:

• The correct product
• A missing replacement component
• A complete replacement
• A partial refund
• A full refund
• An authorized return arrangement
• Another reasonable solution

Please do not dispose of the product or packaging until Customer Care confirms that doing so is appropriate.

7. Who Covers Return Postage? 🚚

Change of Mind or Personal Preference

The customer is generally responsible for return shipping when the return is requested because of:

• A change of mind
• An incorrect personal selection
• An unwanted size, style, finish, or variation
• No longer needing the product
• Another reason not caused by a product or fulfillment issue

We strongly recommend using a trackable delivery service and retaining the receipt until the return has been completed.

Confirmed Product or Fulfillment Issue

If 𝑽𝑬𝑳𝑶𝑹𝑰𝑸𝑬™ confirms that the merchandise arrived damaged, defective, incorrect, incomplete, or materially misdescribed, we will provide an appropriate resolution without requiring the customer to bear reasonable return-shipping costs resulting from that issue.

✨ We do not charge a separate restocking fee for an approved eligible return.

8. Packing the Return Safely 📦

Customers are responsible for packing preference-based returns with reasonable care.

Please:

• Use suitable protective packaging
• Include all relevant components
• Secure fragile or decorative items
• Remove or cover old shipping labels
• Follow the provided return instructions
• Use the authorized warehouse address exactly as supplied
• Retain tracking and proof of postage

𝑽𝑬𝑳𝑶𝑹𝑰𝑸𝑬™ cannot guarantee reimbursement for merchandise lost or damaged because of unsuitable packaging or an untracked preference-based return.

9. Inspection & Approval

After an authorized return reaches the designated facility, we aim to inspect it within 5 business days.

The inspection may verify:

• Product identity
• General condition
• Evidence of use
• Included components
• Accessories
• Packaging
• Customer-reported issues
• Whether the return instructions were followed

We’ll email you when the review is complete or if additional information is required.

10. Refund Processing Time 💳

If the return is approved after inspection, 𝑽𝑬𝑳𝑶𝑹𝑰𝑸𝑬™ will normally submit the refund to the original payment method within 1–3 business days.

Banks, card issuers, PayPal, and other payment providers may require additional time to post the funds. Their posting period is separate from our refund-submission time.

Refunds ordinarily cannot be redirected to:

• Another bank account
• A different payment card
• Another PayPal account
• A newly selected payment method
• A third party

If the original payment method is no longer active, please contact the relevant payment provider for assistance.

11. Possible Refund Adjustments

Where permitted by applicable law, an appropriate deduction may be applied if returned merchandise:

• Is missing parts
• Has been used beyond reasonable inspection
• Has been altered
• Was damaged after delivery
• Is returned without included accessories
• Has suffered avoidable loss in value
• Was not packed with reasonable care

Any adjustment will be assessed according to the actual condition of the returned merchandise and applicable consumer law.

Normal inspection does not automatically result in a deduction.

12. Shipping Charges

For preference-based returns, original delivery charges are generally non-refundable unless applicable law or a specific promotion requires otherwise.

If the entire order is returned because of a confirmed product or fulfillment issue, the available resolution will be determined according to the circumstances and applicable consumer protections.

Additional delivery services selected voluntarily by the customer may not be refundable where legally permitted.

13. A Physical Return May Not Always Be Required 🌙

For some confirmed damaged, defective, incorrect, incomplete, or materially misdescribed items, Customer Care may determine that a physical return is unnecessary.

Depending on the evidence supplied and the individual circumstances, we may offer:

• A replacement
• A replacement component
• A full refund
• A partial refund
• Store-specific corrective assistance
• Another suitable resolution

Please wait for written instructions before disposing of, repairing, or returning the merchandise.

14. Exchanges

Exchange availability depends on current inventory.

If the desired replacement or variation is unavailable, the simplest option may be to:

1. Complete an approved return.
2. Receive the applicable refund.
3. Place a separate order for the preferred product.

Contact service@koramiz.com before attempting to exchange or mail an item.

An exchange is not guaranteed until Customer Care confirms availability and provides written instructions.

15. Order Changes & Cancellations ⏰

Need to make a change? Please contact service@koramiz.com within 12 hours after purchase.

Include your order number and clearly explain whether you would like to:

• Cancel the order
• Correct the delivery address
• Change an available option
• Remove an item
• Request another eligible adjustment

We’ll make reasonable efforts to help, but changes or cancellations cannot be guaranteed once:

• Processing has begun
• Inventory has been allocated
• Packing has started
• A shipping label has been created
• The order has entered fulfillment
• Dispatch has occurred

There is no separate fee merely for submitting an eligible cancellation request.

16. Refused & Undeliverable Packages

Packages may be returned to the sender because of:

• An incomplete address
• An incorrect address
• Repeated unsuccessful delivery attempts
• Failure to collect the parcel
• Refusal at delivery
• Another recipient-related issue

If a parcel is returned as undeliverable, contact Customer Care. Any available refund or reshipment will be assessed after the parcel is received and reviewed.

Where permitted by law, original shipping charges or additional carrier costs may be deducted when the delivery failure was not caused by 𝑽𝑬𝑳𝑶𝑹𝑰𝑸𝑬™ or the carrier.

17. Missing Return Parcels

Customers arranging preference-based return shipping should use a trackable delivery method.

If tracking does not confirm arrival at the authorized return facility, please contact the selected carrier and submit a delivery investigation or claim where available.

A refund cannot normally be completed until the return is received or reliable delivery evidence is provided.

18. Refund Not Showing Yet? 🔎

If we have confirmed that your refund was submitted but you cannot see the credit:

1. Check your account again after the payment provider’s normal posting period.
2. Contact your bank, card issuer, PayPal, or other payment provider.
3. Ask whether the refund is pending.
4. If assistance is still needed, email service@koramiz.com with your order number.

For your security, never email complete payment-card numbers, passwords, or verification codes.

19. Chargebacks & Customer Care

If you believe an order or refund has been handled incorrectly, please contact us first so we can review the issue and attempt to provide an appropriate resolution.

Filing a chargeback does not replace the need to provide accurate information about the transaction. Fraudulent, duplicate, or abusive payment disputes may be challenged using available order, delivery, communication, and refund records.

Nothing in this section restricts any lawful right to dispute an unauthorized or incorrectly processed transaction.

20. Your Mandatory Consumer Rights ⚖️

This policy describes our standard return and refund process.

Nothing in it excludes, limits, or overrides:

• Statutory consumer protections
• Mandatory warranties
• Non-excludable legal remedies
• Cancellation rights that apply under relevant law
• Liabilities that cannot lawfully be restricted

Where local law provides stronger protection than this policy, the mandatory legal requirement will apply.

Return Assistance & Company Details

Brand

𝑽𝑬𝑳𝑶𝑹𝑰𝑸𝑬™

Operating Company

Golden Link Trading

Legal Representative

Liu Junhua

Business Registration Address

475 Ao Bei Wan Street, Sha Tin District, Hong Kong

📌 This registered business address is supplied for company transparency and correspondence. It is not automatically the authorized warehouse for merchandise returns.

Return and Refund Support

service@koramiz.com

Customer Care Availability

Monday–Friday · 9:00 AM–6:00 PM

Messages sent on weekends, public holidays, or during busy promotional periods may be answered on the following business day.

A Friendly Reminder 🤍

Please contact us before mailing anything back. Waiting for approval and using the correct return location helps prevent delays, lost parcels, and identification problems.

Have your order number ready, and we’ll guide you through the next step! 🌿✨