LET’S STAY IN TOUCH
💌 𝑽𝑬𝑳𝑶𝑹𝑰𝑸𝑬™ Customer Care · Order Assistance · Privacy Support
Hey there! Whether you’re choosing a decorative piece, checking an existing order, looking for tracking information, or arranging a return, our Customer Care team is here to point you in the right direction.
Page updated: September 23, 2026
| 💬 Reply Target | 🔍 Return Inspection | 💳 Refund Submission |
|---|---|---|
| Usually within 1–2 business days | Usually within 5 business days after receipt | Usually within 1–3 business days after approval |
How Can We Help?
Our team can assist with:
- Product details and specifications
- Materials, dimensions, and included components
- Existing orders
- Shipping and tracking
- Address-change requests
- Damaged or incorrect products
- Returns and exchanges
- Refund status
- Payment questions
- Cancellation requests
- Privacy choices and data requests
Contact Customer Care 💬
Service Availability
Monday–Friday · 9:00 AM–6:00 PM
We generally aim to respond within 1–2 business days.
Messages received during weekends, public holidays, major promotions, or unusually busy periods may require a little more time. Don’t worry—we’ll get back to you as soon as we can! 🌿
Already Placed an Order?
To help us review your request efficiently, please include:
- Your order number
- The name used during checkout
- The email address connected to the order
- A clear description of your question
- The product name, where relevant
- Photos or videos if there is a product or packaging issue
- Your preferred resolution, if applicable
Please send one complete message whenever possible. Multiple separate emails about the same issue may make the conversation harder to track.
🔐 For your protection, never send complete card numbers, passwords, PayPal credentials, or verification codes by email.
Product Questions 🏺
Need help deciding whether an item will suit your space? Feel free to contact us before ordering.
Please tell us:
- Which product you’re considering
- Which specification you want to confirm
- The available space or intended use
- Any material, size, finish, or care question
Product dimensions are normally displayed in U.S. customary units. We recommend measuring your shelf, drawer, vanity, table, or display area before purchasing.
Please remember that slight differences in color or texture may occur because of lighting, screen settings, material character, or normal production variation.
Order Preparation 📦
Most available products are normally prepared within 1–3 business days after successful payment authorization.
Preparation may occasionally take longer because of:
- Payment or security review
- Address verification
- Inventory availability
- Large orders
- Public holidays
- High seasonal demand
- Preorder status
- Other circumstances outside reasonable control
Processing time is separate from carrier transit time.
Shipping & Delivery 🚚
For standard U.S. delivery, carrier transit is generally estimated at 5–12 business days after dispatch.
Available delivery methods and applicable charges are shown during checkout before payment is submitted.
Orders may be handled through our own operations or suitable fulfillment partners according to product availability and destination. We do not represent that every purchase will be dispatched from one particular local warehouse.
Delivery estimates are provided for guidance and are not guaranteed arrival dates.
Finding Your Tracking Information 📍
When tracking is available, shipment details are sent to the email address used at checkout after dispatch.
Please allow approximately 48 hours after label creation for the carrier’s first scan to appear. A newly issued tracking number may not show movement immediately—and that’s usually normal!
If you cannot find the shipping email, please check:
- Spam or junk folders
- Promotions folders
- The email address used at checkout
- Whether the order-confirmation email was received
Still need help? Contact us with your order number. ✨
Delayed or Missing Deliveries
Please email service@koramiz.com if:
- Tracking has not updated for an extended period
- The order is significantly outside the expected delivery range
- The carrier reports an address issue
- Tracking shows “Delivered,” but the parcel cannot be located
- The package appears to have been returned to the sender
If tracking shows delivery, please first check:
- Front door, porch, mailbox, garage, or safe-drop location
- Reception, concierge, or building mailroom
- Household members
- Nearby neighbors
- Carrier delivery notices
- Your local carrier office
A “Delivered” status does not prevent you from contacting us. We’ll review the available shipment information and help determine the next reasonable step. 📬
Address Corrections ✏️
If you notice an address mistake, contact us as quickly as possible and provide:
- Your order number
- The incorrect address
- The complete corrected address
- The recipient’s name
- Any missing apartment, suite, or unit number
Address changes cannot be guaranteed after processing, packing, fulfillment, or shipping preparation has begun.
Returns & Product Concerns
Starting a Return ↩️
Eligible products may be submitted for return within 30 calendar days after confirmed delivery.
Please contact Customer Care before mailing merchandise. If approved, we’ll provide the appropriate return instructions and designated warehouse address.
⚠️ Do not automatically send returns to our company’s business registration address. It is not necessarily the authorized facility for returned merchandise.
Preference-based returns are generally shipped at the customer’s expense.
Approved eligible returns do not incur a separate restocking fee.
Damaged, Defective or Incorrect Products 🧩
Oh no—something isn’t right? Please contact us as soon as reasonably possible.
Where practical, we recommend reporting the issue within 7 days after delivery and including:
- Your order number
- A description of the problem
- Photos of the product
- Close-up photos of the affected area
- Photos of the packaging
- A photo of the shipping label
- A brief video if it helps show the issue
If we confirm that the product arrived damaged, defective, incorrect, incomplete, or materially inconsistent with its description, an appropriate replacement, refund, missing component, or return solution will be provided.
You will not be expected to bear reasonable return expenses caused by a confirmed product or fulfillment issue.
Please keep the merchandise and packaging until Customer Care finishes reviewing the case.
Exchanges
Exchange availability depends on current inventory.
In some cases, the quickest solution may be to complete an approved return and place a new order for the preferred product or variation.
Please contact us before returning anything for an exchange. 🌙
Refund Assistance
After an authorized return reaches the designated facility:
- Inspection is normally completed within 5 business days.
- If approved, the refund is generally submitted within 1–3 business days.
- The refund is normally sent to the original payment method.
- The payment provider may require additional posting time.
If we have confirmed that the refund was issued but it has not appeared, please contact your bank, card issuer, PayPal, or other payment provider first.
If you still need assistance afterward, email us with your order number. 💳
Order Changes & Cancellations ⏰
Please submit a cancellation or modification request within 12 hours after purchase.
Include your order number and clearly explain the requested change.
We’ll make reasonable efforts to assist, but approval cannot be guaranteed after:
- Processing begins
- Inventory is allocated
- Packing starts
- A shipping label is created
- Fulfillment begins
- Dispatch occurs
There is no separate fee merely for submitting an eligible cancellation request.
Payment Questions
Available methods are displayed securely during checkout and may include:
- Major credit cards
- Debit cards
- PayPal
- Other supported payment options
Unless checkout states otherwise, transactions are processed in United States Dollars (USD).
If payment was declined or remains pending, please confirm the billing details and contact your payment provider where necessary.
Privacy Support 🔐
For eligible privacy requests—including access, correction, deletion, or advertising opt-out questions—email:
Please use the subject line:
Privacy Request
Depending on the request and applicable law, we may need to verify your identity before disclosing, correcting, or deleting account-related information.
Only provide information reasonably necessary for the request. Never email passwords, complete payment-card numbers, or authentication codes.
Company Information
Brand Name
𝑽𝑬𝑳𝑶𝑹𝑰𝑸𝑬™
Operating Company
Golden Link Trading
Legal Representative
Liu Junhua
Business Registration Address
475 Ao Bei Wan Street, Sha Tin District, Hong Kong
📌 This address is provided for business identification and correspondence. It is not automatically an authorized return warehouse.
Customer Support Email
Customer Care Availability
Monday–Friday · 9:00 AM–6:00 PM
A Little Note Before You Go 🤍
When contacting us, including your order number and all relevant information in the first message helps us understand the situation faster.
We appreciate your patience and look forward to helping you! 🌿✨