FAQ

𝑽𝑬𝑳𝑢𝑹𝑰𝑸𝑬ℒ CUSTOMER CARE FAQ

🌿 Quick Answers · Easy Shopping · Friendly Support

Hey there! Need help with your order, delivery, payment, cancellation, return, or refund? We’ve gathered the essentials in one convenient place so you can find answers without the extra fuss. ✨

Last updated: September 23, 2026

πŸ“¦ Order Preparation 🚚 Estimated U.S. Transit ↩️ Return Request Period
Usually 1–3 business days Usually 5–12 business days Within 30 calendar days

πŸ›οΈ Placing Your Order

How do I purchase an item?

Easy! Browse the 𝑽𝑬𝑳𝑢𝑹𝑰𝑸𝑬ℒ collection, select your preferred product and any available options, add it to your cart, and follow the checkout steps.

Once the order is successfully placed, we’ll normally send a confirmation to the email address entered during checkout. If you don’t see it right away, please check your spam or promotions folder too. πŸ’Œ

Can I modify or cancel my order?

Changed your mind? That’s okayβ€”contact us at service@koramiz.com within 12 hours of placing your order.

Please include your order number and the change you would like to request. We’ll happily try to help, but changes and cancellations cannot be guaranteed after processing, packing, fulfillment, or shipment preparation has started.

βœ… There is no separate cancellation fee simply for submitting an eligible request.

⏳ Processing & Fulfillment

How long does order preparation take?

Most in-stock products are prepared within 1–3 business days after payment authorization.

A little extra time may occasionally be needed because of:

  • Payment or security review
  • Address verification
  • Inventory availability
  • Large or multi-item orders
  • Seasonal demand
  • Preorder products
  • Weekends or public holidays

Please remember that processing time and shipping time are calculated separately.

Where will my package be dispatched from?

Depending on product availability and the delivery destination, orders may be handled by our own operations or suitable fulfillment partners.

Because inventory may be stored in different locations, we do not promise that every order will be sent from one particular local warehouse.

🚚 Shipping & Delivery

When should my U.S. order arrive?

Standard carrier transit within the United States is generally estimated at 5–12 business days after dispatch.

The separate 1–3-business-day preparation period is not included in this estimate.

Weather conditions, carrier congestion, remote destinations, incorrect addresses, customs procedures, and peak shopping periods may occasionally affect delivery speed. Thanks for your patience if that happens! 🌀️

How are delivery charges calculated?

Available shipping methods and their corresponding fees will appear during checkout before payment is completed.

If your order qualifies for free shipping or another delivery promotion, the available offer should be displayed at checkout. 🎁

How can I track my parcel?

When tracking is available, shipment details will be sent to the email address used at checkout after your order has been dispatched.

It may take approximately 48 hours after the shipping label is created for the carrier’s first scan to appear. So, no worries if tracking does not update immediately!

What if tracking has not updated?

Email service@koramiz.com with your order number. Our Customer Care team will review the available tracking information and help identify the next appropriate step.

Tracking says β€œDelivered,” but I cannot find the parcel. What now?

Before contacting us, please take a quick look around:

  • Front door, porch, mailbox, garage, or another safe location
  • Reception desk, concierge, or building mailroom
  • Household members
  • Nearby neighbors
  • Carrier delivery notices
  • Your local carrier office

Still missing? Send us a message with your order number and we’ll look into the available shipment details with you. πŸ“¬

πŸ’³ Payments & Currency

Which payment methods are available?

Payment options displayed at checkout may include:

  • Major credit cards
  • Debit cards
  • PayPal
  • Other supported payment services available in your region

Orders are processed in United States Dollars (USD) unless checkout clearly displays another currency.

For your protection, please never send full payment-card details by email. πŸ”

✏️ Address Changes

Can I correct my shipping address?

Please email service@koramiz.com as soon as possible and include:

  • Your order number
  • The incorrect address
  • The complete corrected address

We’ll do our best to assist, but address changes cannot be guaranteed once fulfillment or shipping preparation has started.

𝑽𝑬𝑳𝑢𝑹𝑰𝑸𝑬ℒ is not responsible for delays or delivery problems caused by incomplete or inaccurate address information submitted during checkout.

↩️ Returns & Eligibility

How long do I have to request a return?

Eligible products may be submitted for return within 30 calendar days after confirmed delivery.

Please contact Customer Care before mailing an item back. We must first review the request and provide the correct return instructions and designated warehouse address.

⚠️ Do not automatically return merchandise to our business registration address. It is not necessarily the authorized return facility.

How do I start a return?

Email service@koramiz.com and provide:

  • Your order number
  • The product you wish to return
  • The reason for returning it
  • A description of its present condition
  • Relevant photographs or videos, where necessary

After reviewing the information, our team will explain the next steps. πŸŒ™

What condition must the product be in?

Unless the item arrived damaged or defective, eligible returned products should generally be:

  • Unused and in resalable condition
  • Complete with included accessories or components
  • Returned with original packaging where reasonably possible
  • Free from damage caused after delivery
  • Sent according to the return instructions provided

Final eligibility is confirmed after inspection at the designated return facility.

Who pays for return shipping?

For preference-based returnsβ€”such as changing your mind, selecting the wrong option, or no longer needing the itemβ€”the customer is generally responsible for return postage.

If we confirm that the item arrived:

  • Damaged
  • Defective
  • Incorrect
  • Incomplete
  • Materially different from its description

we will provide an appropriate solution, which may include a replacement, refund, missing component, or authorized return arrangement.

You will not be expected to bear reasonable return expenses caused by a confirmed fulfillment or product issue.

✨ Approved eligible returns are not subject to a separate restocking fee.

πŸ’° Refunds & Processing Time

When will my refund be issued?

Once an approved return reaches the designated return facility, inspection is normally completed within 5 business days.

If the return is accepted after inspection:

  1. The refund will normally be submitted to the original payment method within 1–3 business days.
  2. Your bank, card provider, PayPal, or other payment service may require additional time to post the funds.
  3. The final appearance of the refund therefore depends partly on your payment provider.

Refunds cannot normally be transferred to a different card, bank account, or payment method.

What if I still cannot see my refund?

Please check with your bank or payment provider first, as some refunds remain pending before appearing on an account statement.

If the expected period has passed, email service@koramiz.com with your order number. We’ll be glad to check the recorded refund status. πŸ’«

🧩 Damaged, Defective or Incorrect Orders

What should I do if there is a problem with my item?

Oh noβ€”we’re sorry your order did not arrive as expected! Please contact service@koramiz.com as soon as reasonably possible.

Where practical, we recommend reporting the issue within 7 days after delivery and including:

  • Your order number
  • A clear explanation of the problem
  • Photos of the product
  • Photos of the internal and external packaging
  • A photo of the shipping label
  • A short video if it helps demonstrate the issue

Please keep the product and packaging while the case is being reviewed.

Depending on the circumstances, we may offer a replacement, missing component, refund, return arrangement, or another reasonable resolution. πŸ› οΈ

🀍 Still Need a Hand?

Hey, we’re here for you! For questions about an order, shipment, return, refund, or product, please contact our Customer Care team.

Brand Name

𝑽𝑬𝑳𝑢𝑹𝑰𝑸𝑬ℒ

Operating Company

Golden Link Trading

Legal Representative

Liu Junhua

Business Registration Address

475 Ao Bei Wan Street, Sha Tin District, Hong Kong

πŸ“Œ This is the company’s business registration address. Please do not send returns to this address unless Customer Care has specifically authorized it in writing.

Customer Support Email

service@koramiz.com

Customer Care Hours

Monday–Friday Β· 9:00 AM–6:00 PM

Messages received during weekends, public holidays, promotional events, or periods of unusually high demand may require a little extra response time. Thanks so much for your patienceβ€”we’ll get back to you as soon as possible! 🌿✨