Return and Refund Policy

Return & Refund Policy

Last Updated: February 23, 2026

At 𝑽𝑬𝑳𝑢𝑹𝑰𝑸𝑬ℒ, customer satisfaction is our priority. We want every purchase to feel simple and secure. This policy explains our process for returns, exchanges, and refunds.

1. Return Eligibility

We accept returns within 30 days of receiving your order.

To be eligible:

  • Items must be unused and in original condition

  • Original packaging and tags (if applicable) must be included

  • Proof of purchase is required

Returns that do not meet these requirements may not be accepted.

2. How to Request a Return

To begin a return, please contact our support team:

Email: service@koramiz.com

Once your request is approved:

  • We will provide return instructions

  • A return shipping label may be provided when applicable

  • You will receive details on where and how to send your item

Please note: Returns sent without prior approval cannot be processed.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or differs from your order, contact us as soon as possible. Our team will review the issue and provide an appropriate solution, such as a replacement or refund.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Personalized or customized items

  • Gift cards

  • Clearance or promotional items

  • Products that cannot be resold due to hygiene or safety reasons

If you are unsure about your item’s eligibility, please contact us before submitting a return request.

5. Exchanges

If you need a different product or replacement item:

  1. Request a return following the process above

  2. Return the original item after approval

  3. Place a new order for the desired product

This helps ensure faster processing and availability.

6. International Orders

For customers in the European Union, orders may be canceled or returned within 14 days of receipt, according to applicable consumer protection regulations.

Returned items must:

  • Remain unused and in original condition

  • Include original packaging

  • Include proof of purchase

This right applies in addition to our standard return policy.

7. Refund Process

After receiving and inspecting your returned item, we will notify you regarding your refund status.

Approved refunds will be:

  • Issued to the original payment method

  • Processed within up to 10 business days

Please note that banks or payment providers may require additional processing time.

If you have not received your refund after 15 business days from approval, please contact us:

Email: service@koramiz.com

8. Return Address

Please do not send returns before receiving approval from our team.

A return label or shipping instructions provided by 𝑽𝑬𝑳𝑢𝑹𝑰𝑸𝑬ℒ must be used before sending any items.

Company: Golden Link Trading
Address: 1143 Hackamore Dr
Draper, UT 84020
United States

𝑽𝑬𝑳𝑢𝑹𝑰𝑸𝑬ℒ is committed to providing a straightforward and fair return experience. Your trust and satisfaction remain at the center of everything we do.